Episodes

What’s the real ROI (return on investment) of showing love to your best clients? Can dinner, drinks and a friendly conversation really drive customer loyalty in your  pet care business? And how can you build a leadership team that actually frees you up to work on the business instead of in it? Then stay tuned, because in this episode, Dom chats with Mike McIntyre from Fetch Family Pet Resort about his facility’s journey from launch to expansion. After a whirlwind opening just before COVID hit, Mike and his GM Carolyn built something truly special in Sewell, New Jersey – thanks…

How do you stop your daycare going from calm to chaos in 30 seconds flat? Can staff training really reduce noise, improve behaviour and boost morale? And do you ever wonder what ripple effects are ruining your business without you even realising it? In this episode, Dom is joined by Mallory Poirier from PackPro to discuss their revolutionary approach to staff training. Mallory breaks down the key mistakes dog daycare owners make when it comes to training, and why fixing group management first leads to improvements everywhere else in your business. Mallory reveals how she and cousin Dan did the…

Could your hiring process be hurting your pet business without you even realizing it? Are you still relying on platforms like Indeed or LinkedIn to find your next great team member? How would your business change if you had a system that brought in passionate, qualified candidates, automatically? In this episode, Dom sits down with marketing automation expert and PetBizSuite co-founder Josh Hightower, for a deep dive into building your own hiring funnel. Josh explains why you need to think about recruitment the same way you think about marketing: as a smooth, fool-proof system. From leveraging automation to speeding up…

What is the best way to launch a dog daycare to ensure maximum success? Can you be premium priced and offer profitable upsells from day one? How can you use enrichment to make a new facility stand out from the competition? In this episode, Dom is joined by Rainier Dog Resort & Spa owner Kelli McEntire, who shares the full story behind her facility’s spectacular launch. After a rocky start with zoning issues at their original barn-based location, Kelli and her husband Sam secured a new premises and spent over a year planning the perfect launch. With a little help…

Is your marketing working hard enough both on and offline? Are you tired of pumping out pointless Facebook and Instagram posts that feel like you are shouting into the social media void? Do you wish there was a way to attract more great clients who never complain about price and invest in all your enrichment extras?  What if there IS a better way… Could a paper and ink newsletter be the secret weapon your pet business is missing? In this episode, Dom brings you a marketing mini-masterclass about the power of owned print media – specifically, how old-school newsletters can…

Is your business built to scale, or is it held together by duct tape and desperation? How do you maintain high standards as you grow your team and customer base? What services will your affluent clients gladly pay extra for? This week, host Dom Hodgson is joined by Alex Varney of Pinnacle Pets, a luxury pet resort in Ohio. Alex shares how her family built their business from scratch – without experience in pet care or entrepreneurship – and turned it into a high-end, high-demand operation. We discuss the early days, scaling pains, and the secret to standing out in an increasingly …