Episodes

Do your team leaders know what to say when a staff member isn’t performing, a customer is angry or something unexpected happens in your facility? Are you promoting brilliant dog people into management roles… and then expecting them to somehow figure out leadership for themselves? And how do you train your team for those difficult, stressful situations that might only happen once a year — but when they DO happen, you really need them to get it right? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by returning guest Alex Varney from Pinnacle Pets…

Are your clients already buying food, treats, toys and other pet products from somebody else every month? Have you thought about adding retail to your daycare, boarding or grooming business, but don’t know what to sell, how much stock to carry or where the hell to start? And what if the easiest way to make retail work isn’t filling your reception with hundreds of products… but finding a handful of carefully chosen items that enhance the services you’re already selling? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Melinda Stanford, owner of Bark…

What would happen if another pet business copied the name, logo or slogan you’ve spent years building a reputation around? What if they trademarked it before you did… and then legally forced YOU to stop using it? And how much would it cost to rebrand your entire business, rebuild years of goodwill and explain to all your existing clients why you’ve suddenly changed your name? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by pet industry attorney Shahrina Ankhi Krol to talk about one of the most valuable — and most overlooked — assets…

How many potential customers call your pet business every week while your team are too busy looking after dogs to answer the phone? How much could just ONE of those missed calls be worth if it was a boarding stay, a regular daycare client or a customer who stayed with you for the next ten years? And how do you make sure every caller gets a brilliant, personal experience without employing somebody to sit beside the phone all day? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Barbara Ireland from Focus Telecommunications to…

Are you still setting your prices by looking at what every other daycare and pet resort in town is charging? Do you worry that increasing your prices will drive clients away, even though your costs, wages and overheads keep going up? And what if the reason you’re working harder, looking after more dogs and dealing with more stress… but still not making enough money is because you’re sitting in the wrong place on the pricing ladder? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom shares highlights from his popular The Price is Right presentation and explains…

What if some of the dogs causing the biggest problems in your daycare aren’t actually difficult dogs at all? What if they’re simply in the wrong programme? And what if changing the way you deliver daycare could reduce staff burnout, lower labour pressure, improve the experience for the dogs AND create entirely new revenue streams for your business? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Kristen Perrus from the award-winning Scouts Honour Pet Retreat to talk about how their approach to daycare has evolved, why they moved away from relying entirely on…