Episodes

What if the biggest problem in your pet business isn’t your marketing, or your staffing, or the economy? What if it’s your pricing? How do some pet businesses command premium prices, attract better clients and continue to grow while everyone else is caught in a race to the bottom? And why is it that almost every successful business owner eventually admits the same thing… “We were undercharging”? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom tackles one of the most important – and misunderstood – subjects in business: pricing! Drawing on more than a decade of…

Why do some pet businesses seem to grow effortlessly year after year while others are constantly spending money trying to replace the clients they’ve just lost? What if the biggest opportunity to increase your profits wasn’t finding more customers but keeping the ones you already have? And what if the secret to building a more valuable business wasn’t better advertising at all but better systems? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom continues his conversation with customer experience expert Vance Morris, this time focusing on one of the most overlooked drivers of long-term business success:…

AI can write your emails. It can create your social media posts. It can even answer your phone. But what happens when every pet business starts sounding exactly the same? How do you stand out when everyone has access to the same technology? And why might your greatest competitive advantage over the next decade have nothing to do with AI at all… and everything to do with being more human? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by two special guests to explore what premium pet businesses should be focusing on as AI…

Are you measuring the success of your business by how many dogs you can squeeze into daycare next week when you should really be asking how valuable your business is becoming? Have you ever wondered why some pet businesses are worth millions of dollars while others, despite generating similar revenue, struggle to make any real profit? And what if the biggest opportunity in your business isn’t finding more customers but building the assets that make every customer more valuable? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by business valuation expert Teija Heikkilä from…

Do you ever feel guilty stepping away from your business because you’re convinced everything will fall apart without you? Have you been so busy firefighting that you haven’t stopped to think about where your business is actually heading? And what if the biggest breakthrough in your business this year doesn’t come from working harder but from not working? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom returns from a week away in Menorca with an important reminder for every pet business owner. After completely switching off for seven days — no emails, no social media and…

Do you feel like your marketing only works when you’re actively pushing it? Are you spending too much time chasing leads, following up with prospects and trying to remember who needs what? And what if you could build a system that attracts clients, converts them, keeps them engaged and generates referrals… even while you’re on holiday? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom checks in from the beaches of Spain (well, technically he recorded this before he left) and shares a fascinating story from the Oklahoma City Zoo about how enrichment is helping animals stay…