Episodes

Are you still offering “just enough” to new hires – and then wondering why they ghost you? Could an increase in prices help you land that five-star staff member who actually sticks around? And how can enrichment services help you pay better, retain more, and build a dog daycare your team actually loves? In this episode, Dom is joined by recruitment expert Joe Latona from Walker Scout for a no-nonsense look at what’s really happening in the pet care hiring market. Joe shares why job offers are getting turned down more often, how even a $2/hour wage bump can change…

Are you attracting the right kind of pet parent – or just anyone with a wallet and a dog? Ever feel like your marketing is falling flat, no matter how much time and money you spend on it? What if you could build your business around clients who already want what you offer – and are happy to pay a premium price for it? In this episode, the world’s leading Pet Business Coach, Dom Hodgson dives deep into a marketing masterclass focused on the most overlooked (and most important) element in your pet care business: your ideal client avatar. If…

Are you juggling bookings across multiple channels, hoping nothing slips through the cracks? Wondering how to reduce chaos, reclaim your time, and still grow your revenue? Curious what smart pet pros are doing to offer next-level upsells and client experiences? In this episode, Dom sits down with Sarah and Pete Stevens – daycare owners, Elite U.K mastermind members, and creators of the PawPal app. Born from the mess of their own overbooked and under-organised daycare, PawPal started as an internal fix and evolved into a business-changing tool. They share the pivotal moment that made them realise they had to change,…

Are you still relying on spreadsheets and sticky notes to run your daycare? What would your business look like if your software actually saved you time (instead of stealing it)? Could one system really solve your scheduling headaches, pricing problems, and staff miscommunication? This week, Dom is joined by Chris Tilson and Drew Brinkoetter, co-founders of Goose, a modern operating system for pet care businesses. Chris brings decades of hands-on facility experience, while Drew shares insights gained from his time building multi-location pet service brands. Together, they explain how the right technology can eliminate operational headaches, boost upsells, and help…

Is attending an Expo really worth it for your business growth? Can a single event really change how you price, promote, and plan your pet care business? What are real facility owners saying about their experience at Expo West, and why do they keep coming back? In this special recap episode, Dom brings you another exclusive behind-the-scenes conversations from the Pet Boarding & Daycare Expo West in Las Vegas. You’ll hear from pet biz newbies like Michelle Macklin – who’s converting a horse property into a full-blown dog daycare – alongside seasoned pros like Alex Varney and Eyal Cohen, who…

Can attending one industry event really change your business trajectory? What happens when you step away from your business in order to find out where you’re going wrong with it? And is it possible to raise your prices, sell more extras, and supercharge your revenue – before breakfast? In this Expo West recap episode, Dom shares inspiring stories and interviews recorded live in Las Vegas. You’ll hear first from Tara and Skylor of King Style Dog Boarding, who took the brace decision to close down their business for the week, to learn from the expo expert speakers. After leaving Dom’s…