Episodes

Wondering how to turn hesitant dog owners into loyal customers?Curious about how a strong onboarding process can work magic for your business? Did you know, if you don’t have a five-star onboarding experience that makes new clients feel valued and special, you could be missing out on countless upsell opportunities, glowing testimonials, and valuable referrals… In this early Halloween special, Dom Hodgson is here to sprinkle some wow-factor on your welcome mat. He shares hauntingly-helpful insights on how to transform nervous prospects from spooked to satisfied, by crafting a seamless onboarding process that leaves clients confident they’ve made the best…

Are you looking for new ways to diversify your pet care offering? Curious about how to add premium services that cater to a growing trend of dog owners wanting their pets involved in every aspect of their lives? Is it a struggle to continually grow your business while maintaining a healthy work-life balance? In this episode, host Dom Hodgson speaks with Tamsin Rogers, owner of Ambleside Dog Walkers and Dapper Dog Weddings (AND the Pet Business Inner Circle marketer of the year!). Tamsin shares how she developed her unique pet care services that go far beyond taking the dog for…

Struggling to lead your team effectively as your pet care business grows? Feeling overwhelmed by the challenges of scaling and managing multiple locations? Unsure how to inspire your team and create a culture that drives business success? If you are curious about how to grow from a single location to a multi-resort operation, then this episode has you covered. Host Dom Hodgson sits down with Phil Miller, owner of Pawville, which operates nine pet resorts, two veterinary hospitals, and a variety of pet services. Phil shares his remarkable journey from working on cruise ships to building a thriving pet care…

Are you ready to take your doggy daycare to the next level? Want to stand out as the go-to canine enrichment expert in your community? Are you frustrated by unruly dogs, unmotivated staff, and clients who don’t see the value of your services? Well, you are in luck because in this episode, host Dom Hodgson dives deep into the world of enrichment and introduces Enrich University, a comprehensive program designed to help pet care businesses enhance not only their enrichment services, but also dramatically improve their marketing strategies, and heighten the overall client experience. Dom sits down with Tim Jackson,…

Is your pet care business struggling to manage rapid growth? Are your pooch playgroups feeling cripplingly chaotic? Looking for expert advice on balancing business success with team satisfaction? Well, you’re in luck! In this episode, Dom Hodgson chats with cousins and business partners Dan and Mallory Poirier, owners of Buffalo’s largest pet care facility and founders of Pack Pro. They share their inspiring journey from humble beginnings when as kids they ran local lemonade stands and dog walked for neighbours, to now managing a bustling facility and launching an innovative online staff training program. Dan and Mallory also share the…

Is your pet care business struggling with team management and leadership? Do you feel overwhelmed by communication challenges within your facility? Are you looking for ways to improve your leadership skills and grow your business with confidence? Then you’re in the right place! In this episode, Dom Hodgson sits down with leadership consultant Phillip Paris, who shares expert, actionable advice on how to tackle the common leadership challenges faced by pet care business owners. From effective communication to staff management, Phillip reveals practical tips to help you build a more efficient, empowered team. There’s also the latest instalment of Dog…