Episodes

Are you still relying on spreadsheets and sticky notes to run your daycare? What would your business look like if your software actually saved you time (instead of stealing it)? Could one system really solve your scheduling headaches, pricing problems, and staff miscommunication? This week, Dom is joined by Chris Tilson and Drew Brinkoetter, co-founders of Goose, a modern operating system for pet care businesses. Chris brings decades of hands-on facility experience, while Drew shares insights gained from his time building multi-location pet service brands. Together, they explain how the right technology can eliminate operational headaches, boost upsells, and help…

Is attending an Expo really worth it for your business growth? Can a single event really change how you price, promote, and plan your pet care business? What are real facility owners saying about their experience at Expo West, and why do they keep coming back? In this special recap episode, Dom brings you another exclusive behind-the-scenes conversations from the Pet Boarding & Daycare Expo West in Las Vegas. You’ll hear from pet biz newbies like Michelle Macklin – who’s converting a horse property into a full-blown dog daycare – alongside seasoned pros like Alex Varney and Eyal Cohen, who…

Can attending one industry event really change your business trajectory? What happens when you step away from your business in order to find out where you’re going wrong with it? And is it possible to raise your prices, sell more extras, and supercharge your revenue – before breakfast? In this Expo West recap episode, Dom shares inspiring stories and interviews recorded live in Las Vegas. You’ll hear first from Tara and Skylor of King Style Dog Boarding, who took the brace decision to close down their business for the week, to learn from the expo expert speakers. After leaving Dom’s…

What’s the real ROI (return on investment) of showing love to your best clients? Can dinner, drinks and a friendly conversation really drive customer loyalty in your  pet care business? And how can you build a leadership team that actually frees you up to work on the business instead of in it? Then stay tuned, because in this episode, Dom chats with Mike McIntyre from Fetch Family Pet Resort about his facility’s journey from launch to expansion. After a whirlwind opening just before COVID hit, Mike and his GM Carolyn built something truly special in Sewell, New Jersey – thanks…

How do you stop your daycare going from calm to chaos in 30 seconds flat? Can staff training really reduce noise, improve behaviour and boost morale? And do you ever wonder what ripple effects are ruining your business without you even realising it? In this episode, Dom is joined by Mallory Poirier from PackPro to discuss their revolutionary approach to staff training. Mallory breaks down the key mistakes dog daycare owners make when it comes to training, and why fixing group management first leads to improvements everywhere else in your business. Mallory reveals how she and cousin Dan did the…

Could your hiring process be hurting your pet business without you even realizing it? Are you still relying on platforms like Indeed or LinkedIn to find your next great team member? How would your business change if you had a system that brought in passionate, qualified candidates, automatically? In this episode, Dom sits down with marketing automation expert and PetBizSuite co-founder Josh Hightower, for a deep dive into building your own hiring funnel. Josh explains why you need to think about recruitment the same way you think about marketing: as a smooth, fool-proof system. From leveraging automation to speeding up…