Episodes

Curious about how enrichment can revolutionize your daycare? Wondering how leading facilities are tackling challenges like staff turnover, client loyalty and ever increasing competition? In this episode, Dom Hodgson takes us back to the Hershey Lodge for the second part in a deep dive into what went down at the biggest pet boarding and daycare event on the planet. This time, Dom and Tim bring you more insightful conversations with attendees, vendors, and speakers who are redefining success in the pet care industry. Despite battling some serious jetlag, our dynamic duo managed to soak up all the pet biz wisdom…

Have you ever wondered what really goes down at the biggest pet boarding and daycare expo in the world? Curious about what latest industry insights and trends get shared at these events? Are the in-person networking opportunities worth the travel time? This jam-packed episode comes to you LIVE from the 2024 Hershey Expo, where host Dom Hodgson gives you an all-access backstage pass to hear from movers and shakers in attendance. You’ll get all the juicy details as Dom chats with the rebels, rule-breakers, and rising stars of pet care world – vendors with visionary twists, experts spilling game-changing secrets,…

Are you looking to transform your pet care facility into a true community hub? Curious about creating memorable experiences that keep clients coming back for more? Wondering how to turn your pet care facility into the kind of place clients can’t stop talking about? In this episode, host Dom Hodgson sits down with Michelle Sarwas, owner of Bark Avenue Day Camp. Michelle shares her incredible journey from financial analyst to pet care entrepreneur, revealing the keys to building lasting bonds with clients and their dogs. Her approach to hosting open-house events, implementing personalized enrichment activities, and engaging clients in unusual…

Is your website attracting the right clients for your pet care business? Do you feel overwhelmed by the technical aspects of SEO and online marketing? Curious about how a strategic online presence can elevate your pet business? In this episode, Dom Hodgson sits down with his good buddy – and digital marketing expert – Fernando Camacho from Overdog Digital. Together they break down the essentials of creating an impactful online presence. Fern, a seasoned marketer and former dog trainer, dives into the must-have website features, the basics of SEO, and the power of Facebook ads for pet care businesses.  If…

Worried your insurance policy won’t hold up when disaster strikes? Concerned about unexpected expenses that could wipe out your hard-earned profits? Not sure if your current coverage is enough to protect your business from potential lawsuits, property damage, or employee claims? In this episode, Dom sits down with David Pearsall from Business Insurers of the Carolinas to uncover the often-overlooked world of insurance for pet businesses. With over 30 years of experience, David breaks down the complex coverage you need to protect your business from the unexpected—whether it’s dealing with canine flu outbreaks, property damage from extreme weather, or skyrocketing…

Wondering how to turn hesitant dog owners into loyal customers?Curious about how a strong onboarding process can work magic for your business? Did you know, if you don’t have a five-star onboarding experience that makes new clients feel valued and special, you could be missing out on countless upsell opportunities, glowing testimonials, and valuable referrals… In this early Halloween special, Dom Hodgson is here to sprinkle some wow-factor on your welcome mat. He shares hauntingly-helpful insights on how to transform nervous prospects from spooked to satisfied, by crafting a seamless onboarding process that leaves clients confident they’ve made the best…