Episodes

Are you still setting your prices by looking at what every other daycare and pet resort in town is charging? Do you worry that increasing your prices will drive clients away, even though your costs, wages and overheads keep going up? And what if the reason you’re working harder, looking after more dogs and dealing with more stress… but still not making enough money is because you’re sitting in the wrong place on the pricing ladder? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom shares highlights from his popular The Price is Right presentation and explains…

What if some of the dogs causing the biggest problems in your daycare aren’t actually difficult dogs at all? What if they’re simply in the wrong programme? And what if changing the way you deliver daycare could reduce staff burnout, lower labour pressure, improve the experience for the dogs AND create entirely new revenue streams for your business? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Kristen Perrus from the award-winning Scouts Honour Pet Retreat to talk about how their approach to daycare has evolved, why they moved away from relying entirely on…

What if there was another revenue stream sitting inside your pet resort that could generate thousands of dollars every month? What if you already have the space, the customers and even the potential staff members to make it happen? And what if the answer to the groomer shortage isn’t finding the perfect experienced groomer… but creating your own? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Brandy Reese from Paragon School of Pet Grooming to explore the huge opportunity grooming represents for dog daycare and pet resort owners, and how businesses can overcome…

What if enrichment wasn’t just something that made dogs happier but the very thing that could transform your pricing, your staff culture and the value of your business? Why do some daycare owners seem able to charge premium prices while others are still competing on who can offer the cheapest place for a dog to spend the day? And what if the future of pet care isn’t about supervising more dogs but creating better experiences for every dog? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom shares an edited version of one of his most popular…

What if the biggest problem in your pet business isn’t your marketing, or your staffing, or the economy? What if it’s your pricing? How do some pet businesses command premium prices, attract better clients and continue to grow while everyone else is caught in a race to the bottom? And why is it that almost every successful business owner eventually admits the same thing… “We were undercharging”? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom tackles one of the most important – and misunderstood – subjects in business: pricing! Drawing on more than a decade of…

Why do some pet businesses seem to grow effortlessly year after year while others are constantly spending money trying to replace the clients they’ve just lost? What if the biggest opportunity to increase your profits wasn’t finding more customers but keeping the ones you already have? And what if the secret to building a more valuable business wasn’t better advertising at all but better systems? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom continues his conversation with customer experience expert Vance Morris, this time focusing on one of the most overlooked drivers of long-term business success:…