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What’s the real ROI (return on investment) of showing love to your best clients? Can dinner, drinks and a friendly conversation really drive customer loyalty in your  pet care business? And how can you build a leadership team that actually frees you up to work on the business instead of in it? Then stay tuned, […]

How do you stop your daycare going from calm to chaos in 30 seconds flat? Can staff training really reduce noise, improve behaviour and boost morale? And do you ever wonder what ripple effects are ruining your business without you even realising it? In this episode, Dom is joined by Mallory Poirier from PackPro to

Could your hiring process be hurting your pet business without you even realizing it? Are you still relying on platforms like Indeed or LinkedIn to find your next great team member? How would your business change if you had a system that brought in passionate, qualified candidates, automatically? In this episode, Dom sits down with

What is the best way to launch a dog daycare to ensure maximum success? Can you be premium priced and offer profitable upsells from day one? How can you use enrichment to make a new facility stand out from the competition? In this episode, Dom is joined by Rainier Dog Resort & Spa owner Kelli

Is your marketing working hard enough both on and offline? Are you tired of pumping out pointless Facebook and Instagram posts that feel like you are shouting into the social media void? Do you wish there was a way to attract more great clients who never complain about price and invest in all your enrichment

Is your business built to scale, or is it held together by duct tape and desperation? How do you maintain high standards as you grow your team and customer base? What services will your affluent clients gladly pay extra for? This week, host Dom Hodgson is joined by Alex Varney of Pinnacle Pets, a luxury pet resort

Are you leaving money on the table by not answering your phone fast enough? Wondering what’s the most cost-effective way to generate new leads quickly? And how can you stand out in an increasingly crowded pet care market? In this episode, host Dominic Hodgson is joined by Duane Carey, founder of Impact Marketing, a specialist

Are you making the most of every square foot in your facility? Could a simple change in your daycare setup transform dog behavior and boost profits? How can scent-based enrichment set your business apart from the competition? In this episode, Dom is joined by Tim Jackson to explore how adding a ‘Scent Space’ can revolutionize your dog daycare. They

Is your daycare just a playgroup, or is it a premium, structured experience that pet parents are willing to pay more for? Are you stuck in the pack mentality, offering the same overcrowded playrooms as everyone else—while clients demand something more personalized? What if you could charge more, fill your daycare with the right dogs,

Is your dog daycare an enriching environment that keeps dogs engaged, or is it just an expensive free-for-all where bad habits take root? What hidden techniques do zookeepers use to keep animals mentally sharp and stress-free – and how can they give your daycare the edge? What if a few simple changes to your daycare