Are you spending too much time chasing leads, following up with prospects and trying to remember who needs what?

And what if you could build a system that attracts clients, converts them, keeps them engaged and generates referrals… even while you’re on holiday?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom checks in from the beaches of Spain (well, technically he recorded this before he left) and shares a fascinating story from the Oklahoma City Zoo about how enrichment is helping animals stay cool, comfortable and mentally stimulated during the summer months.

Then, Dom is joined by PetBizSuite co-founder Josh Hightower to break down the ACED Framework — a simple but powerful system for creating more predictable growth in your pet business. Together they explore how automation can help you attract more leads, convert more prospects, engage clients for longer and turn happy customers into referral-generating advocates.

In this episode, you’ll discover:

• Why Planning Ahead Creates Momentum – Dom explains why mapping out events and promotions months (or even years) in advance makes growth easier.
• The ACED Framework Explained – Josh breaks down the four pillars: Attract, Convert, Engage and Delight.
• Why Most Businesses Struggle with Follow-Up – The simple automation that dramatically increases conversion rates.
• How to Create a Marketing Flywheel – Building systems that generate leads, referrals and repeat business automatically.
• How to Build Better Hiring Systems – Why the same framework used for customers can also be applied to attracting and retaining great employees.

Thanks to Josh Hightower from from PetBizSuite for sharing more about the amazing ACED automation framework Find out more about PetBizSuite by clicking here now.

Huge thanks to this week’s amazing show sponsors, Playcore and Focus. 

Big thanks to our sponsor, Focus Answering Service. Remember, every missed call is a missed revenue opportunity; protect your reputation and scale your business with 24/7 live call support. focustele.com

Playcore help communities create healthier, happier places through play, recreation, and outdoor spaces. To learn more about their innovative products and mission, visit PlayCore

Want to plug the Enrichment University program into your facility? Click here to enroll now

Want to work with the World Leading Pet Business Coach? Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now by clicking here.

Episode Highlights

[00:51] – Dom explains why he’s recording from “the past” while enjoying a well-earned holiday in Spain.
[02:00] – The importance of planning your events, promotions and key dates well in advance.
[05:30] – Dog News: How the Oklahoma City Zoo uses enrichment to keep animals cool and stimulated during summer.
[07:42] – Why enrichment should be viewed as a welfare necessity rather than a luxury add-on.
[10:36] – Meet Josh Hightower and hear the story behind PetBizSuite.
[15:52] – The implementation problem facing most pet business owners.
[24:12] – Why lead magnets and irresistible offers remain essential marketing tools.
[31:04] – Why booking the next appointment immediately increases conversion and retention.
[40:25] – How PetBizSuite diagnoses bottlenecks and identifies the fastest route to growth.
[43:13] – Why making more money from fewer customers is often the smartest growth strategy.
[45:23] – How the ACED framework can also be applied to recruiting, onboarding and retaining employees.

What does it really take to build a business that clients trust, staff stay with, and competitors struggle to copy?

And if you’re feeling frustrated because growth is taking longer than you’d hoped, could it be that you’re actually closer than you think?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Dog Daycare Success Academy member Pat Hall to talk about his twenty-year journey building Dog Daze in South Carolina.

From starting out as a kennel technician at a veterinary clinic to becoming the owner of a thriving boarding, daycare and training business, Pat shares the lessons he’s learned along the way, including the mistakes, the breakthroughs, and why playing the long game has paid off.

You’ll hear how he differentiated his business through premium outdoor adventures, enrichment, concierge-style in-home pet care and exceptional customer hospitality. Pat also explains how Enrich U transformed his daycare programme, why his clients happily pay for premium services, and how a charity 5K race became a huge success for both his business and the local community.

In this episode, you’ll discover:

• Why Most Businesses Underestimate the Long Game – Pat shares what it was really like building a business over two decades.
• The Power of Premium Services – How outdoor adventures, enrichment and concierge care help Dog Daze stand out.
• Why Customer Hospitality Matters So Much – The simple things that keep clients loyal through price increases and market changes.
• How Enrich U Changed Everything – Why adding structured enrichment created happier dogs, happier staff and stronger profits.
• The Value of Being Around Ambitious People – Pat explains why joining DDSA accelerated his thinking and implementation.
• How a Charity Event Strengthened the Brand – The story behind Dog Daze’s hugely successful charity 5K and what other owners can learn from it.

Thanks to Pat Hall from DogDaze for sharing his amazing story. Find out more about Pats facility and services by clicking here now

Huge thanks to this week’s amazing show sponsors, Playcore and First Financial Bank

First Financial Bank we offer a wide range of flexible terms tailored to your unique situation. Whether you are buying, selling or refinancing, we’ll work with you, one-on-one, every step of the way. FFB lenders have been in your shoes and are here to help you reach your goals, click here to find out more

Playcore help communities create healthier, happier places through play, recreation, and outdoor spaces. To learn more about their innovative products and mission, visit PlayCore

Want to plug the Enrichment University program into your facility? Click here to enroll now

Want to work with the World Leading Pet Business Coach? Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now by clicking here.

Episode Highlights

[01:49] – Dom talks about planning ahead and why successful businesses use markers and events throughout the year.
[03:49] – Meet Pat Hall and hear how he got started in the pet care industry.
[08:27] – Why becoming a dog trainer wasn’t quite the overnight success Pat imagined.
[17:16] – Early struggles, waiting for the phone to ring and building a reputation from scratch.
[20:14] – The role education, workshops and continual learning played in Pat’s success.
[23:34] – Why staff retention and customer hospitality are such powerful competitive advantages.
[30:12] – How Pat discovered Enrich U and why he knew it would transform the business.
[37:15] – Pat explains why he joined the Mastermind and later DDSA.
[43:53] – The story behind Dog Daze’s charity 5K and raising more than $12,000 for a local animal charity.

Have you ever wondered why some facilities become the obvious choice in town while others struggle to stand out, even when they offer similar services?

And what if the real competitive advantage in the years ahead isn’t better technology but being more human?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom dives into one of the biggest topics affecting the pet industry right now: AI. After catching up with the PackPro team about safer playgroups, staff development and the future of training, Dom shares his thoughts on Netflix’s decision to use a real Great Dane in its new live-action Scooby-Doo series — and why it might be a sign that authenticity is becoming more valuable than ever.

The show also features a fascinating conversation with Duane Carey from Impact Marketing, who breaks down how AI search is changing the marketing landscape and what pet businesses should be doing now to stay visible online. Finally, Dom gives listeners a behind-the-scenes look at one of the foundational trainings inside the Dog Daycare Success Academy — the Business DNA Extractor — and explains why your stories, values, mission and origin are the things that will make your business impossible to copy.

In this episode, you’ll discover:

• Why Authenticity Is Becoming More Valuable – What Netflix’s new live-action Scooby-Doo tells us about the future of marketing.
• How AI Search Is Changing the Game – Duane Carey explains what business owners need to know about ChatGPT, Google AI and online visibility.
• Why Google Still Matters – The data behind how pet owners are actually searching for local services.
• The Human Element That Businesses Can’t Lose – Why community, relationships and personal connections will become even more important.
• What Business DNA Really Means – How your origin story, mission, values and experiences shape your brand.
• How to Build Marketing Assets That Increase Business Value – Why systems, newsletters, lead magnets, induction programmes and storytelling all make your company stronger.

Thanks to Duane Carey from IMPACT marketing for his amazing inputs. Find out more about how Duane can help your pet resort grow by clicking here now

Huge thanks to this week’s amazing show sponsors, Playcore, First Financial Bank, and Cleanwise.

First Financial Bank we offer a wide range of flexible terms tailored to your unique situation. Whether you are buying, selling or refinancing, we’ll work with you, one-on-one, every step of the way. FFB lenders have been in your shoes and are here to help you reach your goals, click here to find out more

CleanWise helps pet care facilities clean smarter with automated wet/dry cleaning systems

built for the real world, check them out here.

This episode is brought to you by PlayCore, helping communities create healthier, happier places through play, recreation, and outdoor spaces. To learn more about their innovative products and mission, visit PlayCore

Want to work with the World Leading Pet Business Coach? Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now by clicking here.

Episode Highlights

[00:51] – Dom previews a packed show featuring AI, Business DNA and conversations from the Expo.
[02:38] – The PackPro team discuss staff training, safer playgroups and the future of daycare education.
[07:25] – Scooby-Doo Dog News: Why Netflix is using a real dog for its latest series.
[12:22] – Why the “final 10%” of any business still belongs to people, not machines.
[15:19] – Duane Carey explains how AI search is changing and what business owners should do about it.
[22:38] – How AI can be a creative thinking partner without replacing human judgement.
[27:30] – Dom takes you inside the DDSA Business DNA Extractor training.
[29:36] – Why business assets make your company more valuable and more profitable.
[33:34] – Breaking down the components of your Business DNA: mission, vision, values and origin story.
[40:49] – Kim Buchanan shares how the Business DNA training transformed her marketing and brand messaging.

Do you ever feel like your business sounds exactly the same as every other daycare, boarding kennel or pet resort in town?

And what if the problem isn’t that you need to create more content but that you need to put more of yourself into it?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom looks back on the Pet Boarding & Daycare Expo West in Phoenix and shares some of the biggest lessons he’s brought home to his own business.

After spending time planning out the next phase of his marketing strategy, Dom explains why businesses need to stop hiding behind generic messaging and start telling more stories, showing more personality and attracting clients whose values align with their own. Along the way, you’ll hear from leadership expert Alex Varney, who explains why even successful business owners need coaches, accountability and fresh perspectives if they want to keep growing.

There’s also a fascinating conversation with pet industry attorney Shahrina Ankhi-Krohl, who reveals why protecting your brand could be one of the smartest investments you ever make, and why trademarks and copyrights aren’t just for giant corporations. Finally, Dom catches up with good friends of the show Eve Molzhon and Melinda Stanford to talk about virtual assistants, gate control, retail sales and the hidden revenue opportunities many facilities are overlooking.

In this episode, you’ll discover:

• Why Personality is a Marketing Superpower – How telling more stories helps clients decide whether you’re the right fit for them.
• The Sales Process Most Owners Ignore – Why there should be more opportunities for prospects to raise their hand and ask for help.
• Why Great Business Owners Still Need Coaches – Alex Varney explains why education and accountability never stop being important.
• How to Protect the Business You’ve Built – Sharina Ankie Kroll shares practical advice on trademarks, copyrights and increasing the value of your business.
• The Power of Virtual Assistants – Why giving away the right tasks can create more headspace and fuel business growth.
• How Retail Can Boost Revenue – Melinda Stanford explains why physical products can increase perceived value and deepen client relationships.

Huge thanks to this week’s amazing show sponsors, Paragon and First

Financial Bank!

First Financial Bank offer a wide range of flexible terms tailored to your unique situation. Whether you are buying, selling or refinancing, we’ll work with you, one-on-one, every step of the way. Our lenders have been in your shoes and are here to help you reach your goals, click here to find out more

More and more grooming businesses are discovering that growing their own talent is faster, smarter and more reliable than chasing the next experienced hire. To learn how Paragon helps salon owners do exactly that, click here.

Want to work with the World Leading Pet Business Coach? Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now by clicking here.

Episode Highlights

[00:51] – Dom reflects on returning from Phoenix and planning the next phase of his marketing strategy.
[04:58] – Understanding the customer journey and creating more opportunities to convert prospects.
[06:39] – Alex Varney joins the show to discuss leadership and the challenges of team culture.
[08:25] – Why even successful business owners benefit from coaching and accountability.
[12:10] – Shahrina Ankhi-Krohl explains why pet businesses should think seriously about trademark protection.
[19:35] – Investigating the many risks of ignoring intellectual property and how it can affect a future sale.
[24:18] – Breaking down the trademark process and making legal protection less intimidating.
[34:53] – Eve Molzhon joins the show and talks gate control, virtual assistants and creating more headspace.
[40:41] – Melinda Stanford explains how retail can become a powerful additional revenue stream.
[44:30] – Why becoming the local hub for pet owners builds stronger relationships and bigger businesses.

What separates the owners who go back from an industry event fired up and ready to change things from the ones who fill a notebook with ideas and never actually do anything with them?

And what if the biggest thing holding your business back right now isn’t a lack of knowledge, but a lack of implementation?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom reports live from the Pet Boarding & Daycare Expo West in Phoenix, Arizona. Fresh off delivering two packed presentations — The Ultimate Profit Plan for Dog Daycares and The Enrichment Economy — Dom reflects on the energy, optimism and ambition that filled the event, before sharing conversations with the keynote speaker Harrison Forbes , first-time attendees, startup owners, established operators, and members of the Dog Daycare Success Academy.

And throughout all the conversations there was one recurring theme: Growth happens when you stop collecting information and start implementing it. Take Elaine and Sean who we hear from at the end of the podcast, who share the ways in which they’ve been able to transform their business in the last few years.

In this episode, you’ll discover:

• Why Expos Accelerate Growth – The hidden value isn’t just the speakers and sessions, but the conversations, connections, and ideas that change how you think.
• The Common Challenges Facing Pet Businesses – Staffing, labour costs, space constraints, competition, and squeezed margins continue to dominate owners’ concerns.
• Why Speed Matters in Business – How many owners unknowingly stretch five-year goals into five-year projects when they could achieve them much faster.
• The Luxury Advantage – Why premium positioning continues to become more attractive in an uncertain economy.
• What Successful Owners Do Differently – The mindset shift that separates action-takers from idea collectors.
• How Coaching Buys Speed – Why investing in guidance often helps owners skip years of trial and error.

Huge thanks to this week’s amazing show sponsors, Kuranda and First Financial Bank!

First Financial Bank we offer a wide range of flexible terms tailored to your unique situation.  Whether you are buying, selling or refinancing, we’ll work with you, one-on-one, every step of the way. Our lenders have been in your shoes and are here to help you reach your goals, click here to find out more

Built for dogs who destroy everything else, Kuranda beds are chew-proof, raised, and ridiculously durable. They keep dogs cool, comfortable, and off the hard floor — which is why kennels swear by them. Check out Kuranda here

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Episode Highlights

[00:51] – Dom reflects on the Phoenix Expo and why he’s already excited for Hershey.
[03:15] – The unique passion and purpose that drives pet care business owners.
[04:24] – Highlights from Dom’s Ultimate Profit Plan and Enrichment Economy presentations.
[07:20] – Keynote speaker Harrison Forbes discusses the evolution of the pet industry and the rise of the “fur baby.”
[09:28] – Why collaboration is one of the pet industry’s greatest strengths.
[13:44] – Tim Jackson interviews first-time attendees about what they’re learning and why they came.
[20:00] – A future luxury boarding owner explains why premium positioning feels safer than competing in the middle of the market.
[28:29] – Dom shares why most businesses could move forward far faster than they think.
[34:22] – Why Elena joined the Dog Daycare Success Academy and her belief that coaching is the fast-track to success.
[43:05] – Sean reveals the marketing systems, lead magnets, and customer communication strategies that transformed his business.

Do your posts get likes, comments, and the occasional “cute dog!” yet somehow your calendar still isn’t as full as you want it to be?

And what if the real problem isn’t your content quality but the fact you don’t have a strategy behind it?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom records live from the buzzing Pet Boarding & Daycare Expo West in Phoenix before sitting down with content marketing strategist Steven Inala-Reedy from A Content Space for a brilliant deep dive into what actually makes content convert cold leads into clients.

Steven breaks down the simple but powerful framework he’s used for years to help businesses turn content into clients — and why most pet businesses are unknowingly missing huge opportunities by only posting offers, random cute dog videos, or chasing vanity metrics like followers and likes.

Along the way, Dom also shares a fascinating enrichment story from Zoo Atlanta involving interactive enrichment walls for elephants… and explains why it’s another reminder that enrichment should never stand still.

In this episode, you’ll discover:

• Why Likes Don’t Pay The Bills – The danger of confusing engagement from existing clients with actual business growth.
• The Alignment, Awareness & Engagement Framework – Steven explains the simple structure businesses can use to guide prospects from “just browsing” to becoming paying clients.
• How To Stop Posting Random Content – Why strategy matters more than volume when it comes to social media.
• The Power of Documenting, Not Just Showing – Why “here’s how we acclimatise a new dog” is far more valuable than another generic cute dog video.
• Why Testimonials Are Criminally Underused – How simple client stories and case studies can dramatically improve trust and conversions.
• What Zoo Elephants Can Teach You About Enrichment – How Zoo Atlanta’s new enrichment wall is another reminder that animals need stimulation, challenge, and innovation.

Thanks to this weeks awesome guest Steven Inala-Reedy! Find out more about Steven by clicking here now

Remember, the next PB & D Expo is taking place this week in Phoenix, Arizona on May 25^th-28^th. And you still have time to come on down and attend some seminars and check out the trade show. Grab a ticket and secure your place click here now

Huge thanks to this week’s amazing show sponsors, Cleanwise and Kuranda!

CleanWise helps pet care facilities clean smarter with automated wet/dry cleaning systems built for the real world, check them out here

Built for dogs who destroy everything else, Kuranda beds are chew-proof, raised, and ridiculously durable.They keep dogs cool, comfortable, and off the hard floor — which is why kennels swear by them. Check out Kuranda here

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Episode Highlights

[00:52] – Eve Molzhon previews her Pet Boarding Expo sessions on virtual assistants and gate control.
[02:12] – Duane Carey discusses lead generation, AI, and why competition in pet care is increasing.
[03:43] – Dom introduces the show, recording direct from the Pet Boarding & Daycare Expo West in Phoenix.
[05:04] – Introduction to Steven Inala Reedy and the problem with “likes without conversions.”
[07:13] – Dog News: Zoo Atlanta’s interactive enrichment wall for elephants and how daycare owners can use enrichment stories as powerful marketing.
[12:20] – Steven joins the show and shares his background in digital marketing, agencies, and content strategy.
[23:14] – The Alignment, Awareness & Engagement content framework explained.
[25:40] – Practical daycare examples: documenting dog acclimatisation and client journeys.
[34:57] – The mistake most businesses make: asking prospects to “marry them” too soon.
[38:58] – How structure and planning reduce marketing burnout… and where to go to find out more about Stephen.

Have you ever spent hours tweaking social media, software, websites, or marketing only to realise nothing fundamentally changed?

And what if the real problem isn’t that you need more tactics but that you don’t have a clear strategy guiding them?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom breaks down one of the biggest problems holding pet business owners back: the confusion between strategy and tactics. Broadcasting ahead of the Pet Boarding & Daycare Expo West in Phoenix, Dom explains why so many owners get trapped in “busy work” — endlessly chasing new tools, platforms, and marketing hacks — without ever stepping back to decide what they actually want their business and life to look like.

Alongside this, Dom sits down with Alex Varney from Pinnacle Pets to talk leadership, staff development, positive reinforcement for teams, and the operational systems helping their facility thrive in a tougher economic climate.

In this episode, you’ll discover:

• Strategy vs Tactics (And Why It Matters So Much) – Why random marketing actions without a bigger vision often lead to burnout, frustration, and businesses owners don’t actually enjoy running.
• The “Map Room” Mentality – What Winston Churchill’s war rooms can teach daycare owners about zooming out and thinking strategically.
• Why Gurus Often Keep Owners Stuck – The danger of obsessing over TikTok, SEO, websites, and software without first deciding where your business is actually going.
• Quiet Hours & Calm Daycare Environments – How Pinnacle Pets dramatically reduced stress and noise levels with a simple operational change.
• Leadership Without Micromanagement – Alex explains how empowering staff to make decisions creates smoother operations and stronger retention.
• Positive Reinforcement for Humans – Why rewarding staff and clients the same way we reward dogs can completely transform culture and behaviour.

Thanks to this weeks awesome guest Alex Varney! Find out more about Alex by clicking here now

Remember, the next PB & D Expo is taking place in Phoenix, Arizona on May 25^th-28^th. That is just two weeks away. To grab a ticket and secure your place click here now

Huge thanks to this week’s amazing show sponsors, Cleanwise, Kuranda and Run Loyal!

Big thanks to our sponsors CleanWise,— helping pet care facilities clean smarter with automated wet/dry cleaning systems built for the real world, check them out here

Built for dogs who destroy everything else, Kuranda beds are chew-proof, raised, and ridiculously durable.They keep dogs cool, comfortable, and off the hard floor — which is why kennels swear by them. Check out Kurandahere

Want better a better scheduling and booking app customized to your branding? Check out runloyal.com

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Episode Highlights

[04:04] – Dom previews the upcoming Phoenix Expo and the mix of strategy and tactical learning available there.
[07:30] – The Churchill War Rooms analogy and why every business owner needs a “map room” mindset.
[10:06] – Why tactical marketing alone won’t fix a business lacking direction.
[11:20] – Questions every owner should ask themselves about the future of their business.
[15:27] – Alex Varney joins the show and shares updates from Pinnacle Pets.
[17:37] – Quiet Hours: how turning down stimulation improved life for dogs and staff.
[26:21] – The hard lessons learned from leadership mistakes and staff communication failures.
[34:28] – Positive reinforcement for staff: how to encourage better behaviours in teams.
[36:12] – Real-world examples of rewarding loyal clients and creating stronger advocacy.
[40:29] – Why conferences reduce burnout, spark motivation, and fast-track business growth.

Have you noticed more dogs struggling in traditional group play more stress, more overstimulation, more behavioural issues?

And what if the future of daycare isn’t “more dogs” but better experiences for the right dogs?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Mandy Ekins from Manners Matter Training & Dog Daycare to unpack one of the biggest shifts happening in the pet care industry right now: the move away from chaotic, warehouse-style daycare and toward structured enrichment experiences that actually improve dogs’ lives.

Mandy shares her fascinating journey from posting dog training ads on Craigslist to building one of the few remaining independently owned daycare businesses in her area, complete with enrichment programmes, day training, trick training, scent work, and customised canine experiences.

In this episode, you’ll discover:

• Why Traditional Daycare Is Breaking Down – The hidden problems with “warehouse-style” daycare and why more owners are looking for something different.
• The Trick Training Upsell That Changed Everything – How a simple “Trick of the Month” idea became the gateway to a full enrichment-based business model.
• How to Transition Clients into Enrichment – Mandy explains how she repositioned her services without losing her entire client base.
• The Psychology Behind Better Buy-In – Why framing enrichment as an “exclusive beta programme” dramatically increased client adoption.
• Why Smaller Groups Often Work Better – How reducing dog numbers actually improved the experience for dogs, staff, and owners.
• The Emotional Impact of Great Daycare – Real stories of senior dogs, health discoveries, and how daycare can genuinely improve quality of life.

Thanks to this weeks awesome guest Mandy Eakins! Check out Mandy’s facility and services here 

Remember, the next PB & D Expo is taking place in Phoenix, Arizona on May 25^th-28^th. That is just two weeks away. To grab a ticket and secure your place click here now

Huge thanks to this week’s amazing show sponsors, Kuranda and Run Loyal!

Built for dogs who destroy everything else, Kuranda beds are chew-proof, raised, and ridiculously durable.They keep dogs cool, comfortable, and off the hard floor — which is why kennels swear by them. Check out Kurandahere

Want better a better scheduling and booking app customized to your branding? Check out runloyal.com

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Grab a copy of Dom’s latest book Mission ENRICH by clicking here now

Episode Highlights

[01:52] – Dom previews the upcoming Phoenix Expo and why events like this can accelerate business growth.
[06:00] – Dog News: the husky who escaped the vet… to make a run for daycare instead.
[07:15] – Why daycare should be positioned as enrichment, not just “dog babysitting.”
[08:20] – Disney’s Animal Kingdom enrichment ideas and how daycares can steal them.
[11:37] – Mandy joins the show and shares how she went from Craigslist trainer to daycare owner.
[14:12] – Working alongside a veterinary behaviourist and building a different kind of daycare.
[17:47] – Why Mandy intentionally reduced dog numbers inside the facility in order to offer a better service for both her and the dogs.
[18:22] – The early origins of enrichment: Mandy’s “Trick of the Month.”
[22:19] – Why some clients resisted change… and why its important to accept that you can’t please everybody all the time.
[24:27] – The “exclusive beta programme” strategy that helped clients embrace enrichment.
[36:15] – Competing against nearby franchises without becoming “cheap daycare.”
[37:36] – Mandy opens up about the future of the business and the possibility of selling.

Have you ever felt like you’re working hard but missing new ideas, opportunities, or shortcuts that others are using?

And what if simply getting out of your facility for a few days could completely change the trajectory of your business?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom brings you a packed show focused on one of the fastest ways to accelerate your growth… getting in the room with other ambitious pet business owners. With the Pet Boarding & Daycare Expo in Phoenix just around the corner, Dom shares real conversations with owners who’ve used events like this to transform their confidence, pricing, services, and entire business direction.

You’ll also hear from Eve Molzhon from Dog Handler Academy, who breaks down two of the most practical and impactful areas most daycare owners are struggling with right now — delegation through virtual assistants… and improving safety and control inside your facility. Eve is a bona fide expert when it comes to these unique elements of pet care, and she goes in depth on how you can implement and improve them in your business.

In this episode, you’ll discover:

• Why You’re Stuck in the Day-to-Day – How being trapped “in” your business stops you from seeing the bigger opportunities right in front of you.
• The Real ROI of Attending Events – Why the biggest wins from expos aren’t always the sessions… but the conversations, connections, and ideas you take home.
• How Smart Owners Stay Ahead – Why top daycare operators continuously invest in learning, networking, and staying on the cutting edge.
• Virtual Assistants = More Time, More Growth – How outsourcing the right tasks can free up your headspace, improve operations, and help you scale faster.
• Why Most Owners Don’t Take Action (And How to Change That) – The difference between attending events… and actually using what you learn to grow your business.

Thanks to this weeks guest Eve Molzhon! Check out Dog Handler Academy here

You can hear more from Eve and all the other amazing speakers at PB & D Expo West, which this year is taking place in Phoenix, Arizona, and…registration is now open. To secure your place click here now

Huge thanks to this week’s amazing show sponsors, Natura Turf, Odercide and Turf Product Solutions.

Keep your grass. Lose the mud. Save your sanity with Natura Turf. To find out more click here now

Want better a better scheduling and booking app customized to your branding? Check out runloyal.com

Get the hair out, the stink gone, and your facility back under control, check out Turf Product Solutions here

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Grab a copy of Dom’s latest book Mission ENRICH by clicking here now

Episode Highlights

[01:33] – Dom sets the scene: a packed episode and the countdown to the Phoenix expo.
[02:36] – What’s happening at the expo: sessions, speakers, and why it’s a “reset moment” for your business.
[04:27] – Real owner insights: why experienced operators keep coming back year after year.
[06:28] – The power of stepping away from your business to gain a fresh perspective.
[08:17] – Case study: turning ideas from an expo into new services, memberships, and revenue streams.
[10:30] – Why competition in our industry is increasing so rapidly… and how to stay ahead.
[13:06] – The importance of networking, idea sharing, and industry connections.
[17:52] – Eve Molzhon joins the show to preview her upcoming sessions.
[19:22] – Virtual assistants explained: how to reclaim your time and reduce overwhelm.
[38:08] – How to get the most out of an expo (and avoid wasting the opportunity).

Have you noticed dog owners spending more than ever but your margins still feel tight?

And what if the biggest opportunity in your business right now is hiding in plain sight… in how your clients actually see their dogs?

In this week’s episode of the Pet Boarding & Daycare Podcast, Dom dives into a powerful shift happening right now in the pet care industry — one that could dramatically change how you price, position, and grow your business. Sparked by a fascinating article about “dinkwads” (dual income, no kids… with a dog), Dom explores why dogs are increasingly being treated like children — and why that means more money, more demand, and higher expectations from your clients.

Alongside this, Dom catches up with Allison Jacobs to talk about leadership, team development, and the systems needed to grow a business that doesn’t rely on you being there 24/7… plus a powerful real-world story from an expo attendee whose confidence (and pricing model) completely transformed after just one conversation with Dom.

In this episode, you’ll discover:

• The Affluent Client Shift – How dual-income, no-kids households are creating a new class of high-value customers for your daycare.
• Why Most Daycares Are Stuck in the Past – The danger of “warehouse-style” daycare models in a market that’s demanding more personalised, premium experiences.
• Confidence and Pricing – How one simple mindset shift helped a daycare owner raise prices, increase revenue, and change the trajectory of their business.
• Leadership That Scales – Alison Jacobs shares the lessons, mistakes, and systems behind building a team that can grow your business without burning you out.
• Why Expos Accelerate Growth – The hidden value of events: confidence, connections, and the kind of ideas that can transform your business overnight.

Thanks to this weeks guest Allison Jacobs! You can hear more from Allison and all the other amazing speakers at PB & D Expo West, which this year is taking place in Phoenix, Arizona, and…registration is now open. To secure your place click here now

Huge thanks to this week’s amazing show sponsors, Natura Turf, Odercide and Turf Product Solutions.

Keep your grass. Lose the mud. Save your sanity with Natura Turf. To find out more click here now

For your complete odour management solutions click here to check out Odercide at Odercide.com

Get the hair out, the stink gone, and your facility back under control, check out Turf Product Solutions here

Want to work with the World Leading Pet Business Coach?  Add your name to the waitlist for Dom’s Exclusive coaching program The Dog Daycare Success Academy now, by clicking here

Grab a copy of Dom’s latest book Mission ENRICH by clicking here now

Episode Highlights

[01:21] – Dom sets up a packed episode featuring industry trends, leadership insights, and real-world success stories.
[02:30] – Why Phoenix is the perfect setting for growth, opportunity, and a fresh mindset.
[05:22] – Real attendee story: how one conversation changed pricing confidence forever.
[08:43] – A powerful follow-up story of resilience, growth, and business transformation.
[11:30] – Dog News: “Dogs are the new babies” — and what that means for your business.
[12:43] – The rise of “dinkwads” (dual income, no kids with a dog) and why they spend big.
[14:52] – Why premium services, experiences, and enrichment are becoming the new standard.
[17:01] – The growing gap between what clients want… and what many daycares still offer.
[18:34] – How to position your business to capture this high-value market.
[20:48] – Allison Jacobs joins to talk leadership, growth, and building scalable systems.
[24:34] – The early leadership mistakes that nearly held Allison’s business back.
[26:35] – A turning point: when poor systems collide with real-life challenges.
[29:30] – How strong leadership allowed the business to grow… even during Allison’s health crisis.
[31:00] – The DOGCARE leadership framework and how it helps owners regain control.
[35:00] – Why better leadership = less stress, more settled staff, and more scalable growth.